James Hardie values and respects the privacy of the people we deal with – customers, business partners, investors and staff. In all markets in which we operate we are committed to ensuring that personal information is handled properly by our staff and our service providers, in accordance with local community standards. In individual countries we adopt privacy policies that comply with all local laws and standards.
James Hardie Australia Pty Ltd ABN 12 084 635 558 of Level 3, 22 Pitt Street, Sydney 2000, and James Hardie New Zealand Limited NZBN 94 2900 001 6346 of Level 11, 41 Shortland Street, Auckland 1010, and their related bodies corporate, (
James Hardie, we, us or our) complies with its obligations under the Australian Privacy Principles (
APPs) contained in the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Principles contained in the Privacy Act 1993 (NZ) (
the Principles) and (
the Privacy Acts) as applicable.
Personal information is any information about you, from which you can be identified. James Hardie only collects personal information to the extent that it is necessary for the functions or activity we are carrying out. The types of personal information we collect will depend on the nature of our relationship with you. This may include, but is not limited to:
We will collect your personal information directly from you when you:
As well as collecting information directly from you, there may be occasions when we collect information from third parties. We may combine this information with information we already have about you to help us understand trends, behaviour, and use of our products and services. Third parties may include people or organisations who provide marketing leads, marketing and data analysis services to us. Where we receive information about you indirectly from others, we require that the third party has collected and shared that information in accordance with the Principles.
You do not have to give us your personal information. However, if you do not provide us with your personal information, we may not always be able to provide you with the requested services/goods or allow you to participate in an advertised activity. We will tell you at the time if this is the case.
We will not collect information that is regarded as sensitive under the Principles, such as information regarding your racial or ethnic origin, political opinions or religious or philosophical beliefs, unless you have expressly consented to such collection.
cookie option on your computer, each time you request information from James Hardie you will need to re-enter your personal details.
We collect, use, hold and disclose personal information for purposes including to:
We will only use, hold or disclose your personal information for the purpose for which it was collected, unless:
On, or as soon as practical after, collection we take reasonable steps to ensure that you are aware of the purpose or purposes of collection, the extent to which we may disclose that information and other relevant information.
We may disclose your personal information to:
Some of the entities we disclose your personal information to may be based or have servers located overseas in various countries, including the United States of America and the Philippines.We make every reasonable effort to ensure data security and appropriate privacy practices are maintained by the overseas entities we share personal information with. In this respect, we will only disclose your information to entities located overseas who we have contracted with to treat your personal information in a manner consistent with the APPs or are subject to similar requirements to protect personal information overseas. You consent to us disclosing your personal information to overseas recipients on this basis.
The James Hardie group has companies in a number of different countries including New Zealand, United States of America, Ireland, the Netherlands, the United Kingdom and the Philippines. As part of our internal administration, your personal information may be shared with one or more of the companies in those countries.
We make every effort to ensure the security of personal information we hold. We take reasonable steps to ensure that all personal information we collect, or use is:
We may use reputable and secure third parties for data storage services. In this respect, we will only store your information with third parties whom we have contracted with and who treat your personal information in a manner consistent with the Principles or are subject to similar requirements to protect personal information overseas.
We try to ensure that the personal information we hold is up-to-date, accurate and complete. Please contact us if you:
We require suitable proof of identity from you before we can grant access or make the requested changes. We generally allow access to the personal information we hold about you unless access or correction would:
If we do not grant access to personal information or make the requested changes, we will provide you with the reasons for our decision.
If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Principles or any other applicable privacy laws, please contact us for assistance. If you are not satisfied with any assistance you are given you may request that your concerns be referred to our Privacy Officer for an independent review. Our Privacy Officer will investigate your concerns and will respond to you in writing (usually within 14 days). If you believe that your complaint has not been satisfactorily addressed by us, you can make a complaint to the following: